Shipping & Delivery Policy

We aim to deliver your order safely and within the estimated delivery time. We work with reliable delivery partners and our own delivery riders to serve customers across Pakistan.

1. Delivery Services

Depending on your location and order, we may use the following delivery services:

  • Bykea
  • TCS
  • PostEx
  • Our Own Delivery Riders

Our own delivery riders are available only within Karachi.

For customers in other cities of Pakistan, orders will generally be delivered through TCS, PostEx, or another suitable courier service.

2. Delivery Time

Karachi

Orders within Karachi are generally delivered within:

2 to 3 working days

Delivery through our own riders or other available delivery services may vary depending on the customer’s location, order processing, and other circumstances.

Other Cities in Pakistan

Orders outside Karachi are generally delivered within:

7 to 10 working days

Delivery times may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances beyond our control.

3. Order Processing

Orders are normally processed after confirmation of the order and, where applicable, confirmation of payment.

Once your order has been dispatched, it will be handed over to the relevant delivery service for transportation to your provided address.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, contact number, and other required information when placing an order.

We will not be responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete address
  • Incorrect contact information
  • Customer being unavailable to receive the order
  • Failure to respond to courier calls
  • Refusal to accept the parcel

Additional delivery charges may apply if a parcel needs to be re-dispatched due to an incorrect address or other customer-related issue.

5. Delivery Charges

Delivery charges may vary depending on:

  • Delivery location
  • Order size or weight
  • Courier service used
  • Applicable shipping rates

The applicable delivery charges will be communicated or displayed during the ordering process.

6. Cash on Delivery

Cash on Delivery (C.O.D.) is available only within Karachi City.

For customers outside Karachi, advance payment is required before the order is dispatched.

7. Delivery Delays

Although we aim to deliver orders within the stated timeframes, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Courier-related delays
  • Road closures or traffic conditions
  • Address or contact issues
  • Unexpected operational circumstances

The estimated delivery time is therefore not a guaranteed delivery date.

8. Receiving Your Order

Customers are advised to check the package at the time of delivery. If the package appears significantly damaged or tampered with, please inform us as soon as possible and provide relevant photos or videos.

For any delivery-related issue, please contact our customer support team with your order number and delivery details so that we can assist you.

9. Delivery Outside Pakistan

At present, our delivery policy applies to orders within Pakistan only. International delivery, if offered in the future, will be subject to separate shipping terms and charges.

10. Contact Us

If you have any questions regarding your order, shipment, or delivery status, please contact our customer support team. We will be happy to assist you.